The impact of academic service quality on student satisfaction

Ester Manik and Iwan Sidharta

MPRA Paper from University Library of Munich, Germany

Abstract: Implementation of education through higher education is one indicator of high public awareness of the benefits of education. But to prepare high quality education is a major challenge in Indonesia. Many things need to be considered to improve the quality of education services for students. This study aims to measure the level of student satisfaction on academic services with SERVQUAL measuring tool. The research was conducted on computer science and management high school students in Bandung city by using explorative method. Data analysis techniques use structural equation modeling (SEM). The result of research shows that there is a significant influence of SERQUAL on student satisfaction. The results of this study indicate that by increasing SERQUAL, student satisfaction on academic services can be achieved.

Keywords: Academic Service Quality; Student Satisfaction. (search for similar items in EconPapers)
JEL-codes: M3 (search for similar items in EconPapers)
Date: 2017-03, Revised 2017-05
New Economics Papers: this item is included in nep-edu and nep-sea
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Citations: View citations in EconPapers (1)

Published in International Conference on Accounting, Management, Economics and Social Sciences (2017): pp. 1-6

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Persistent link: https://EconPapers.repec.org/RePEc:pra:mprapa:80878

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