The value of online banking to small and medium- sized enterprises: evidence from firms operating in the UAE free trade zones

Parvaneh Shahoori (pshahnoori@gmail.com) and Glenn Jenkins (jenkins@econ.queensu.ca)
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Parvaneh Shahoori: Department of Economics, Payame Noor University, Bandar Abbas, Iran

No 2019-14, Development Discussion Papers from JDI Executive Programs

Abstract: This study estimates the willingness to pay of small and medium-sized enterprises (SMEs) for a business online banking services. The estimation utilizes a contingent valuation method employing data from 400 SMEs in the United Arab Emirates free zones. An interval regression model is used to identify company characteristics affecting WTP. The results indicate an average WTP for online banking of $518.50 per month. Firms engaging in international trade value these services at least 10% more than those with only domestic operations. Other variables that significantly affect WTP include number of employees and the transportation cost of using traditional branch banking.

Keywords: Contingent Valuation Method; Interval Regression Model; Willingness to Pay; Business Online Banking (search for similar items in EconPapers)
JEL-codes: C13 F10 G21 (search for similar items in EconPapers)
Pages: 26 pages
Date: 2019
New Economics Papers: this item is included in nep-ara, nep-bec, nep-dcm and nep-sbm
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

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Journal Article: The value of online banking to small and medium-sized enterprises: evidence from firms operating in the uae free trade zones (2019)
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Persistent link: https://EconPapers.repec.org/RePEc:qed:dpaper:4553

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