Talent management: A recipe for public service delivery in the fourth industrial revolution

Elvin Shava and Shikha Vyas Doorgapersad
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Elvin Shava: University of Johannesburg
Shikha Vyas Doorgapersad: University of Johannesburg

International Journal of Research in Business and Social Science (2147-4478), 2021, vol. 10, issue 8, 138-148

Abstract: The article was based on an interpretive paradigm, which adopts a qualitative desktop review approach. Various document sources that inform 4IR and talent management within the local government context in South Africa were employed. The two cities of Johannesburg and Ekurhuleni were used as case studies to examine their talent management strategies in the 4IR. The analysis of documents has shown that the 4IR can enable accelerated delivery of services; increase access to services; improve community participation; and more significant social accountability. Nevertheless, some municipalities in South Africa do not have enough resources and skills capacity to implement ICT/4IR measures to improve services; hence managing talent in key technical jobs has become an impediment. The absence of institutional readiness among local municipalities is a huge deterrent to managing talent needed to drive service delivery in the 4IR. The study concludes that to achieve efficient public service delivery within the 4IR, local municipalities should retain talent to manage the digital technologies that demand skilled expertise. The article recommends the government develop policies that offer guidance to local municipalities on managing specified sets of talents that are deemed crucial to enhancing socio-economic development in the 4IR. Key Words:Talent Management, Public service delivery, Fourth Industrial Revolution

Date: 2021
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