Analyzing the Transformation of Work and Its Effects on Productivity in the Age of Automatization?

Tero Kuusi, Martti Kulvik, Maarit Laiho, Annina Ropponen and Maija Vähämäki

No 78, ETLA Brief from The Research Institute of the Finnish Economy

Abstract: Abstract In this policy brief, we discuss the challenges of measuring productivity effects of automatization in a governmental payment service organization (The Finnish Government Shared Services Centre for Finance and HR, Palkeet) that has developed and applied digital robotics in work processes. To this end, we combine sociologic and economic research tools and traditions to provide a full picture of the transition. First, we analyse work at the level of individual tasks by using large-scale econometric models and HR-data; an approach that provides detailed digital job profiles for assessment. Secondly, we add the understanding of digital working by qualitative inquiry of employees’ meaning making of working with robots. Our study contributes to the discourses of management control and adaptation to change.

Keywords: Automatization; Labour; Productivity; Services (search for similar items in EconPapers)
JEL-codes: H11 H30 O33 (search for similar items in EconPapers)
Pages: 10 pages
Date: 2019-03-27
New Economics Papers: this item is included in nep-eff, nep-ict and nep-pay
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