Millennials Acceptance of Insurance Telematics: An Integrative Empirical Study

Xiaoguang Tian (), Victor Prybutok (), Fouad Mirzaei () and Catalin C. Dinulescu ()
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Xiaoguang Tian: Purdue University Fort Wayne
Victor Prybutok: University of North Texas
Fouad Mirzaei: University of North Texas
Catalin C. Dinulescu: Tarleton State University

American Business Review, 2020, vol. 23, issue 1, 156-181

Abstract: Insurance telematics is a recent technology-enabled service innovation advanced by insurance companies and adopted by millions of drivers worldwide. This research study explores the insurance telematics technology acceptance and use among the new Millennials generation, which represents both a challenge and an opportunity for insurers. Drawing on the Technology Acceptance Model (TAM) and the Theory of Planned Behaviour (TPB), the study uses data from 138 Millennials in the USA to delve into their perceived attitudinal behavior and intention to use insurance telematics. The findings provide empirical confirmation of the integrative and predictive power of the proposed combined theoretical framework (TAM-TPB) to explain insurance telematics adoption and use. The results also suggest a sophistication-level shift in Millennials preferences from functionality evaluation to applicability value sought through the adoption and use. And the findings ascertain the role of perceived enjoyment, trust, and social media as critical factors influencing Millennials attitudinal behavior and intention to use insurance telematics. Considering these results, the authors further discuss implications for scholars and practitioners, and suggest future research directions.

Keywords: Insurance Telematics; Millennials; Technology Acceptance; Social Influence; Trust (search for similar items in EconPapers)
JEL-codes: A13 (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (2)

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