Tourist satisfaction indices. A critical approach

Joaquín Alegre () and Jaume Garau
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Joaquín Alegre: University of the Balearic Islands
Jaume Garau: University of the Balearic Islands

INVESTIGACIONES REGIONALES - Journal of REGIONAL RESEARCH, 2009, issue 14, 5-26

Abstract: In literature, analyses can be found of the competitiveness of internationaltourist destinations, based on tourist satisfaction with different attributes. However,most of these analyses do not use one single measure to make a global assessment,which makes it difficult to compare destinations. The aim of this paper is twofold.First, some alternatives that can be used as a synthetic index of tourist satisfaction arediscussed. Second, the indices that are proposed are used to analyse a group of rivaldestinations for the European sun and sand tourism market. From the results that areobtained, the advantages of each of the proposed indices are discussed.

Keywords: Tourist satisfaction; destination competitiveness; tourist satisfaction index (search for similar items in EconPapers)
JEL-codes: C43 L83 (search for similar items in EconPapers)
Date: 2009
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:ris:invreg:0099

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