Indicators of the effectiveness and efficiency of digitalization of public administration

Показатели результативности и эффективности цифровизации государственного управления

Yelena Dobrolyubova

Working Papers from Russian Presidential Academy of National Economy and Public Administration

Abstract: The paper analyzes the experience of international organizations and foreign countries in the development of performance indicators and efficiency of digitalization of public administration. On the basis of foreign experience, taking into account the provisions of Russian strategic and program documents, an integrated approach to assessing the end effects of digitalization of public administration that is significant for key stakeholders - citizens, business, the state and civil servants is justified. The system of indicators of the effectiveness and efficiency of digitalization of public administration presented in the work can be used in monitoring the implementation of the federal project "Digital Public Administration".

Pages: 70 pages
Date: 2020-04
New Economics Papers: this item is included in nep-cis, nep-eff and nep-ict
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