PROCESS ECONOMY AND SERVICE TRANSFORMATION AT DUSK!N IN JAPAN

Marius Profiroiu, Hideki Ishida, Hiroaki Kaneko, Keita Sugiyama and George Moise

Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, 2021, vol. 15, issue 1, 988-993

Abstract: This paper illustrates how Duskin is among the leader companies in revenue, profit, and innovation by increasing their focus on more employee experience. The authors of this paper worked directly with other C-Suites, directors, business leaders, executives, organizational architects and talent operators to determine whether leadership actively promotes transparency and ongoing dialogue, whether teams are empowered to decide on the next best action, and whether leaders reward quick failures as much as successes.

Keywords: failure; Japan; job satisfaction; management style; motivation; transformation. (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:rom:mancon:v:15:y:2021:i:1:p:988-993

DOI: 10.24818/IMC/2021/05.17

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