ASSESSING QUALITY OF HEALTH SERVICES FROM ROMANIA IN TERMS OF PATIENT

Ion Popa and Simona C?t?lina ?tefan
Authors registered in the RePEc Author Service: Simona Cătălina Ștefan

Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, 2014, vol. 8, issue 1, 1075-1086

Abstract: In the current economic environment is increasingly putting more emphasis on quality of products and services, but also on the practice of effective and efficient quality management. The main pawn in this equation is the client, being the one who can determine whether a particular product or service meet expectations or not. This paper aims to measure perceptions of the quality of medical services in Romania, from the perspective of the patient as their clients; he being in the best position to assess whether their needs and expectations have been met and to what extent.

Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:rom:mancon:v:8:y:2014:i:1:p:1075-1086

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