QUALITY: A DETERMINANT FACTOR OF COMPETITIVENESS – THE EVOLUTION OF ISO CERTIFICATIONS FOR MANAGEMENT SYSTEMS

Cosmin Dobrin, Adriana Dima (Girneata), Mihaela MASCU (uda) and Oana Croitoru

Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, 2015, vol. 9, issue 1, 1062-1073

Abstract: In the current economy characterized by increased competition, quality represents a fundamental condition for the competitiveness of firms producing goods or providing services at global level. Obtaining competitiveness implies a permanent adaptment of the management procesesses of the organizations to the market conditions and consumer demands and requires the adoption of a systemic quality control concept, which refers not only to the productive activities, but to all their functional departments. The purpose of this article is to discuss the concept of quality from the perspective of business competitiveness and, furthermore, to examine the evolution of ISO certifications for management systems. The ISO 9000 series are standards based on the idea of continual improvement, that establish the requirements for a quality management system, allowing businesses and organizations to improve their process performance, organizational capabilities and customer satisfaction. The permanent improvement and adaptation of this quality standard to the economic turbulences are the subject of this study. Using methods of qualitative research, this paper analyses the evolution of ISO certifications for management systems worldwide emphasizing on ISO 9001. The interest shown by organizations to continuous improvement of quality is due to an external threat generated by real or potential market losses caused by poor quality. Therefore, quality is considered a strategic contribution that can not be neglected in order to achieve competitiveness.

Keywords: competitive advantage; ISO 9000; quality management (search for similar items in EconPapers)
Date: 2015
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Citations: View citations in EconPapers (1)

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