Personnel Satisfaction Study regarding the Emergency Medical Services’ Quality of Bucharest Hospitals

Celia Dana Besciu (celia_dana@yahoo.com)
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Celia Dana Besciu: Bucharest University of Economic Studies, Romania;

REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, 2013, vol. 2013, issue 21, 71-83

Abstract: The current Romanian medical system is going throw a complex process of reform based mainly in winning the citizens, professionalization the management and increasing the funding levels. The present study is an analysis of the satisfaction level felt by medical staff in emergency reception units in Bucharest hospitals and brings a novelty in the field of medical research, based on the problems approached and the emphasis placed in observation the quality and the performance of medical services. This study shows how satisfied is a medical personnel in the working environment and identify what are the main drawbacks that generate disaffection and inefficiency in public medical emergency services in Bucharest. The research methodology used is based on a target group consisting of medical personnel’s in emergency reception units analyzed. The tools used for data collection were questionnaires and non-participatory observations were processed by computer program called SPSS. The results obtained from the medical staff examined shows dissatisfaction towards salary level, the level of endowment with modern equipment and informative materials available which capture the need to create a remuneration system based on performance criteria and competitiveness associated with a penalty system in parallel. The beneficiaries of this study are researchers in the medical field, hospitals surveyed, managers and representatives of research and development departments of analyzed hospitals taking into account their low activity in recent years.

Keywords: physician satisfaction; working environment; effective. (search for similar items in EconPapers)
JEL-codes: I10 I18 J19 (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:rom:rampas:v:2013:y:2013:i:21:p:71-83

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