KNOWLEDGE MANAGEMENT IN NON-GOVERNMENTAL ORGANIZATIONS (NGOS)

Nagwa Babiker Abdalla Yousif (), Katarzyna Grondys (), Salah Gad () and Walaa Elsayed ()
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Nagwa Babiker Abdalla Yousif: Ajman University, Ajman, United Arab Emirates
Katarzyna Grondys: Czestochowa University of Technology, Czestochowa, Poland katarzyna.grondys@wz.pcz.pl
Salah Gad: Ajman University; Helwan University, Ajman, United Arab Emirates
Walaa Elsayed: Ajman University, Ajman, United Arab Emirates

REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, 2020, vol. 2020, issue 35, 90-108

Abstract: The purpose of this study is to identify factors that influence knowledge management and evaluate its effectiveness in non-governmental organizations in the context of an integrative-oriented approach. The assessment framework for knowledge management effectiveness offered in this study permits the evaluation of decision-making alternatives and their impact on the effectiveness of knowledge management. The analysis of knowledge management effectiveness was performed using a coefficient-based assessment method on practices such as knowledge creation, knowledge acquisition, and knowledge attraction. The assessment framework incorporates both rational and asymmetry-driven styles in the decision-making practice. The study involved six non-governmental organizations of various specializations from across the globe. The majority of non-governmental organizations showed an upward trend in the knowledge management effectiveness over the past five years. The knowledge creation asymmetry was established. The analysis of knowledge management alternative revealed that five out of six non-governmental organizations should continue those process that were effective at the time of the study and only one organization needs to move to a practice that was less effective during the research period. The major finding is that actions aimed at enhancing the least effective practice will fail to be as effective as the asymmetry-driven decision, even if they ensure a double increment.

Keywords: competence; asymmetry; rationality; human resources; intellectualization; innovation. (search for similar items in EconPapers)
JEL-codes: D23 D81 O34 O35 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:rom:rampas:v:2020:y:2020:i:35:p:90-108

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