SERVICE QUALITY ATTRIBUTES AFFECTING THE SATISFACTION OF RAILWAY PASSENGERS OF SELECTIVE ROUTE IN SOUTHWESTERN PART OF BANGLADESH

Khan Rubayet Rahaman () and Md. Arifur Rahaman ()
Additional contact information
Khan Rubayet Rahaman: Urban and Rural Planning Discipline, Khulna University, Khulna 9208, Bangladesh
Md. Arifur Rahaman: Urban and Rural Planning Discipline, Khulna University, Khulna 9208, Bangladesh

Theoretical and Empirical Researches in Urban Management, 2009, vol. 4, issue 3(12), 115-125

Abstract: With increased pace of urbanization and economic growth, attraction and dependency between different linking regions has also increased. Transportation have performed very crucial roles from very early accelerating the sharing of economic and development benefit of connecting spatial regions. Railway has been proved as a potential sector for drawing economic and development benefits for various countries. But less emphasis have been given in improvement of railway sector mainly in railway service in Bangladesh compare with road and which cause failed to draw proper economic benefit from the sector. This study has aimed to focus on the railway transportation sector and to develop a model defining the relationship between overall satisfaction and service quality attributes in a selective route from Khulna to Rajshahi in southwestern zone of Bangladesh so that it can reinforce further improvement process. Findings show that, overall service satisfaction depend on eight distinct service quality attributes. It implies the service with worst situation, overall satisfaction of service and need for priority improvement to support further orientation, addition and betterment of service to draw maximum economic and development benefit for those linking regions.

Keywords: Urbanization; Economic growth; Attraction; Linking region; Overall satisfaction (search for similar items in EconPapers)
JEL-codes: L91 R11 R41 (search for similar items in EconPapers)
Date: 2009
References: View complete reference list from CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
https://um.ase.ro/no12/9.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:rom:terumm:v:4:y:2009:i:12:p:115-125

Access Statistics for this article

Theoretical and Empirical Researches in Urban Management is currently edited by Colesca Sofia

More articles in Theoretical and Empirical Researches in Urban Management from Research Centre in Public Administration and Public Services, Bucharest, Romania Contact information at EDIRC.
Bibliographic data for series maintained by Colesca Sofia ().