Total Quality Management: Effectiveness in Lebanese Schools Perceptions of School Leaders and Teachers

Khalil Al-Jammal and Norma Ghamrawi

International Journal of Management Sciences, 2013, vol. 1, issue 12, 488-509

Abstract: The purpose of this study was to investigate the degree to which a sample of public and private schools in Beirut, Lebanon; were catering for Total Quality Management (TQM) in their contexts. The sample of this study consisted of 650 participants: 130 school principals (65 public school principals and 65 private school principals) and 520 teachers (4 teachers from each public school and 4 teachers from each private school). A survey was developed based on an extensive review of the literature. SPSS 21.0 was utilized to analyze data. Results indicate that the vast majority of private school principals considered all TQM components to be effective in their schools. Conversely, all TQM components were perceived as ineffective by the majority of public school principals. All TQM components were considered to be ineffective by the majority of both private and public school teachers. Recommendations for future research and for practice are offered.

Keywords: Total Quality Management; Teaching and Learning Process; Continuous Improvement; Assessment (search for similar items in EconPapers)
Date: 2013
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