Customers’ Behavioral Intentions in Relation to Sustainable Green Marketing Activities in Hotels

Jungwoon Seo, Chang-Sik Kim, Bong-Seok Kim and Sihyeon Park

SAGE Open, 2024, vol. 14, issue 2, 21582440241247655

Abstract: Green marketing in the hotel industry is no longer just an option. As awareness of environmental issues has increased, more consumers have began to prefer eco-friendly products, the so-called “green option†in relation to their behavioral intentions despite higher cost. Previous literatures focused on the relationship from green marketing to value, belief, and norm separately. However, this research applied green marketing to VBN simultaneously. The purpose of the study is to clarify whether hotels’ green marketing activities have a significant effect on the actual behavioral intentions and decision making. The eleven 5-star hotels located in Seoul, South Korea were selected for the survey. The survey was via online due to COVID-19 (coronavirus disease) from August 15, 2020 to August 30, 2020. A total of 318 responses were used for analysis. This study conducted an empirical analysis using SPSS 22 and Amos 22. The result shows that hotels’ green marketing has a positive impact via the VBN theory at large, though the relationships from recycling to norm and pro-environmental programs to value are less significant. In other words, variables such as recycling and energy saving as they pertain to direct behavioral intentions influence hotel customers’ value and belief in psychological perspectives and indirect variables such as pro-environmental programs also influence customer’s belief and norm but not as significantly for value. The results of this study are expected to help us understand which attributes affect behavioral intentions, especially in the hotel industry which is conducting green marketing.

Keywords: hotel green marketing; VBN (value; belief; norm) theory; word of mouth; revisit intention; online survey; COVID-19 (search for similar items in EconPapers)
Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://journals.sagepub.com/doi/10.1177/21582440241247655 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241247655

DOI: 10.1177/21582440241247655

Access Statistics for this article

More articles in SAGE Open
Bibliographic data for series maintained by SAGE Publications ().