Service Robots in Hospitality and Tourism Before and During the COVID-19: Bibliometric Analysis and Research Agenda

Eunhye Park and Sung-Bum Kim

SAGE Open, 2024, vol. 14, issue 2, 21582440241258281

Abstract: This study presents a comprehensive framework for and viewpoint on the research landscape of service robots within the hospitality and tourism context. Employing a bibliometric analysis, we examined the existing body of research on robots published in both hospitality and tourism and B&M journals. Our findings reveal that, compared to those within the hospitality and tourism context, studies in B&M have explored a broader range of topics and delved deeper into the realm of research on robots. Conversely, research in the hospitality and tourism field has predominantly focused on examining factors and outcomes associated with customer experiences in relation to robot services. Our study highlights the need for future research agendas in the field of service robot research within the hospitality and tourism context. By identifying the research gaps and emerging trends, the present study contributes to the development of this expanding area of study.

Keywords: bibliometric analysis; business; co-word analysis; hospitality and tourism; robots (search for similar items in EconPapers)
Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://journals.sagepub.com/doi/10.1177/21582440241258281 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:sae:sagope:v:14:y:2024:i:2:p:21582440241258281

DOI: 10.1177/21582440241258281

Access Statistics for this article

More articles in SAGE Open
Bibliographic data for series maintained by SAGE Publications ().