Work Precarity and Gig Literacies in Online Freelancing

Will Sutherland, Mohammad Hossein Jarrahi, Michael Dunn and Sarah Beth Nelson
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Will Sutherland: University of Washington, USA
Mohammad Hossein Jarrahi: The University of North Carolina at Chapel Hill, USA
Michael Dunn: Skidmore College, USA
Sarah Beth Nelson: University of Wisconsin–Whitewater, USA

Work, Employment & Society, 2020, vol. 34, issue 3, 457-475

Abstract: Many workers have been drawn to the gig economy by the promise of flexible, autonomous work, but scholars have highlighted how independent working arrangements also come with the drawbacks of precarity. Digital platforms appear to provide an alternative to certain aspects of precarity by helping workers find work consistently and securely. However, these platforms also introduce their own demands and constraints. Drawing on 20 interviews with online freelancers, 19 interviews with corresponding clients and a first-hand walkthrough of the Upwork platform, we identify critical literacies (what we call gig literacies), which are emerging around online freelancing. We find that gig workers must adapt their skills and work strategies in order to leverage platforms creatively and productively, and as a component of their ‘personal holding environment’. This involves not only using the resources provided by the platform effectively, but also negotiating or working around its imposed structures and control mechanisms.

Keywords: digital labour platforms; gig literacies; gig work; online freelancing; precarious work (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (16)

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Persistent link: https://EconPapers.repec.org/RePEc:sae:woemps:v:34:y:2020:i:3:p:457-475

DOI: 10.1177/0950017019886511

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