The Quality of Health Services in Bechar Public Hospital Institution

Hayat Belaid (), Ahmed Bouchenafa (), Abd Elkader Barich () and Karima Maazouzi ()
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Hayat Belaid: university of bechar
Ahmed Bouchenafa: university of bechar
Abd Elkader Barich: The Higher School of Trade - Algiers
Karima Maazouzi: University of bechar

No 101005, Proceedings of International Academic Conferences from International Institute of Social and Economic Sciences

Abstract: The Heath sector became recently a great interest and at all levels, where the subject of quality of health services became of an international increasing interst, This Research coming to put the highlight on Possibility to Establishment the Dimensions of Quality Health Services, then the hospital consider Service organization responsible for provide health services Integrated , diagnose, Remedially, Educationally , and sereachical . and the hospital as Managerial System used human, technical ,physical , and financial increased It size and value continuous with healthy and technically advance . and increased the demands on health services for several factors , it important increase in numerous populations , increased road accidents , percentage of pollution , industrial accidents , and war causes . and agreement with that , appearance the challenge forward hospital management and employees in it to provide health service with excellence quality . where quality health service consider important element for extreme in scope of hospitals management where associated with important aspect from aspects human life and is it health . However , absolute our that stopping at this humanly required and give it our attention continuous trend possibility to establishment the dimensions of quality health services in our hospitals and through conceptual vision and operationally applying in our hospitals we see that there gap on level of concept and dimensions of quality health service ,so the hospital institutions tray to provide health services with a high quality to achieve the maximum possible satisfaction for the patient, this research aims at studing the fact of health service quality in public hospital institution for the town of bechar and impact on patient satisfaction, basing on the dimensions of quality of health services (Tangible, Reliability, Responsiveness, Assurance and Empathy).

Keywords: Quality; Quality of health services; Dimensions of quality of health services; Patient satisfaction; Public hospital institution (search for similar items in EconPapers)
JEL-codes: A14 D12 I18 (search for similar items in EconPapers)
Pages: 17 pages
Date: 2014-05
New Economics Papers: this item is included in nep-hea
References: View references in EconPapers View complete reference list from CitEc
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Published in Proceedings of the Proceedings of the 9th International Academic Conference, Istanbul, May 2014, pages 93-109

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