Students' emotional bargaining in higher education: a case study of staff views

Brendan Bartram ()
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Brendan Bartram: University of Wolverhampton

No 300920, Proceedings of International Academic Conferences from International Institute of Social and Economic Sciences

Abstract: In a bid to investigate what would appear to be a relatively under-explored aspect of staff-student interactions, this paper offers a critical examination of the ways in which emotion is sometimes utilised as a resource by students in Higher Education (HE). It begins by reviewing a number of psychological and sociological studies of emotion, before moving on to an examination of the role of emotion in the HE context. Devised as a qualitative case study located in a modern English university, the paper in part adopts a discursive psychology approach to explore students? use of emotion as a bargaining tool in emailed requests for study concessions. It also makes use of interview data collected from 12 university staff members to provide a staff perspective on the issues at hand.

Keywords: Higher Education; emotional bargaining; emotion; interviews (search for similar items in EconPapers)
JEL-codes: I21 I23 I29 (search for similar items in EconPapers)
Pages: 1 page
Date: 2014-07
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Published in Proceedings of the Proceedings of the 11th International Academic Conference, Reykjavik, Jul 2014, pages 29-29

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Persistent link: https://EconPapers.repec.org/RePEc:sek:iacpro:0300920

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