Total Quality Management for Better Hospital Services in Algeria

Rahima Houalef ()
Additional contact information
Rahima Houalef: Faculty of economy & management - university of Tlemcen - ALGERIA

No 702009, Proceedings of International Academic Conferences from International Institute of Social and Economic Sciences

Abstract: The last decades has witnessed a revolutionary array in health care dimensions. Terms like 'Total Quality Management', 'ISO-9000', 'Continuous Quality Management', 'Reengineering', 'Benchmarking' and ?Accreditation' have embraced and got incorporated in the delivery of health care services.Health Care Systems throughout the world are undergoing significant changes. These changes are due to acknowledgment of either medical errors or system errors. Other factors responsible for these changes include: Legal obligation for quality management in some countries, assessment of service quality provision, the sophistication of medical care and increasing costs of health care.This study attempted to examine the extent to which MUSTAPHA DAMERJI Hospital in Algeria, as a case study, implemented TQM constructs. The study also aimed at investigating if there were significant differences in the respondents` perception on TQM implementation due to demographic variables (gender, age, education, and years of experience). For this purpose, a questionnaire was developed and distributed to (280) employees. Number of (250) questionnaires were returned which comprises 89.28% of the target sample.The study made some recommendations regarding TQM implementation that would assist management of hospitals to increase their organizational performance and effectiveness.

Keywords: Total Quality Management (TQM); TQM Factors. Government Hospitals. Factor Analysis. (search for similar items in EconPapers)
JEL-codes: I00 (search for similar items in EconPapers)
Pages: 9 pages
Date: 2014-10
New Economics Papers: this item is included in nep-ara and nep-hea
References: View complete reference list from CitEc
Citations:

Published in Proceedings of the Proceedings of the 12th International Academic Conference, Prague, Oct 2014, pages 535-543

Downloads: (external link)
https://iises.net/proceedings/12th-international-a ... id=7&iid=54&rid=2009 First version, 2014

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:sek:iacpro:0702009

Access Statistics for this paper

More papers in Proceedings of International Academic Conferences from International Institute of Social and Economic Sciences
Bibliographic data for series maintained by Klara Cermakova ().