Making logistics decisions from the perspective of changes in company's IT system

Sylwia L?gowik-?wi?cik (), Iga Kott () and Wioletta Skibi?ska ()
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Sylwia L?gowik-?wi?cik: Czestochowa University of Technology; Faculty of Management
Iga Kott: Czestochowa University of Technology; Faculty of Management
Wioletta Skibi?ska: Czestochowa University of Technology; Faculty of Management

No 702440, Proceedings of International Academic Conferences from International Institute of Social and Economic Sciences

Abstract: The paper aims to present the issues of making logistic decision with regard to changes in the IT system companies and their verification in practice. The area of research are customer service processes in the logistics center, which is characterized by service activities. The IT customer service system in logistics centers prevents the disruption in functioning the tested entity and improves the efficiency of the company. Due to the rapidly increasing amount of information processed in logistics centers, IT system affects the efficiency of customer service in the audited company. The applied method of research are literature studies and analysis of dynamic phenomena by using aggregate indices.

Keywords: Making; logistics; decisions (search for similar items in EconPapers)
Pages: 5 pages
Date: 2014-10
New Economics Papers: this item is included in nep-tre
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Published in Proceedings of the Proceedings of the 12th International Academic Conference, Prague, Oct 2014, pages 768-772

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Persistent link: https://EconPapers.repec.org/RePEc:sek:iacpro:0702440

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