THE IMPACT OF SERVICE ORIENTATION AS A PERSONALITY TRAIT ON JOB SATISFACTION AND INTENTION TO LEAVE: A RESEARCH IN THE LOGISTICS COMPANIES

Gökhan Akandere ()
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Gökhan Akandere: SELCUK UNIVERSITY

No 2604540, Proceedings of International Academic Conferences from International Institute of Social and Economic Sciences

Abstract: The purpose of this study is to determine the level of service orientation as a personality trait of logistics employees in the logistics industry and to investigate the impact of service orientation on job satisfaction and intention to leave. In this study, a casual model was offered to test the effects of logistics employees? service orientation as a personality trait on job satisfaction and intention to leave. The scales developed previously were used to measure the independent variable, service orientation, and the dependent variables, job satisfaction and intention to leave. In this study, purposive sampling method was used and the logistics employees of logistics companies in Türkiye were included in the field research. Data were gathered from hotel employees by means of a questionnaire. Frequencies, descriptive statistics, factor analysis, correlation, and regression analysis were used to analyze the data.

Keywords: Service orientation; job satisfaction; intention to leave; logistics employees; logistics (search for similar items in EconPapers)
Pages: 10 pages
Date: 2015-07
New Economics Papers: this item is included in nep-ara, nep-cwa and nep-hap
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Published in Proceedings of the Proceedings of the 17th International Academic Conference, Vienna, Jul 2015, pages 4-13

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Persistent link: https://EconPapers.repec.org/RePEc:sek:iacpro:2604540

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