DYNAMIC CAPABILITIES, SERVICE QUALITY AND RELATIONSHIP CONTINUITY AS DRIVERS OF SME SUPPLY CHAIN PERFORMANCE

Chengedzai Mafini ()
Additional contact information
Chengedzai Mafini: DEPARTMENT OF LOGISTICS, VAAL UNIVERSITY OF TECHNOLOGY

No 4005794, Proceedings of International Academic Conferences from International Institute of Social and Economic Sciences

Abstract: Many small to medium scale enterprises (SMEs) in emerging economies are yet to adopt supply chain management practices. However, they have realised the strategic importance of supply chain management as a tool for optimum business performance. This paper examined the importance of dynamic capabilities, service quality and relationship continuity as mechanisms for the enhancement of supply chain performance in SMEs. Participants in the study included a total of 348 SME managers who were based in South Africa. Data were analysed using the Statistical Packages for the Social Sciences (SPSS version 23.0). Spearman correlations were used to determine the strength of the relationship between constructs. Regression analysis was used to test for prediction between the dependant and independent constructs. The results of the correlation tests showed significant positive correlations between supply chain performance and all three predictor constructs (dynamic capabilities, service quality and relationship continuity). In the regression analyses, the three predictor constructs were statistically significant. A comparison of the betas showed that service quality exerts greater influence on supply chain performance than the other two constructs. The study is significant in that it facilitates improved diagnosis of supply chain performance challenges amongst SMEs in emerging economies.

Keywords: Service quality; dynamic capabilities; relationship continuity; supply chain performance; SME (search for similar items in EconPapers)
JEL-codes: M00 (search for similar items in EconPapers)
Pages: 16 pages
Date: 2016-08
New Economics Papers: this item is included in nep-eff and nep-sbm
References: View references in EconPapers View complete reference list from CitEc
Citations:

Published in Proceedings of the Proceedings of the 24th International Academic Conference, Barcelona, Aug 2016, pages 217-232

Downloads: (external link)
https://iises.net/proceedings/24th-international-a ... =40&iid=059&rid=5794 First version, 2016

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:sek:iacpro:4005794

Access Statistics for this paper

More papers in Proceedings of International Academic Conferences from International Institute of Social and Economic Sciences
Bibliographic data for series maintained by Klara Cermakova ().