Exploring the relationship between talent management and service delivery in a selected government institution

Annah Chiloane () and Nicolene Barkhuizen ()
Additional contact information
Annah Chiloane: Southern Business School
Nicolene Barkhuizen: GIFT Research Niche Area North-West University

No 5908284, Proceedings of International Academic Conferences from International Institute of Social and Economic Sciences

Abstract: The main objective of this research was to determine the relationship between talent management and service quality of police officials. A Talent Management Measure and adapted version of the SERVQUAL were administered among police officials (N=140). The results showed that more than half of the respondents were in agreement that talent retention practices need substantial improvement. The results further showed inadequate compensation, a lack of strategic talent management policies and talent development practices. About two-thirds of the participants were in agreement that performance management systems and talent attraction practices are somewhat adequate. The results showed a significant relationship between strategic talent management, performance management, talent retention, talent attraction, compensation and rewards, talent development and the assurance and reliability dimensions of service quality. Recommendations are made.

Keywords: Police Officials; Talent Attraction; Talent Management; Talent Retention; Service Delivery (search for similar items in EconPapers)
JEL-codes: J24 (search for similar items in EconPapers)
Pages: 19 pages
Date: 2017-10
New Economics Papers: this item is included in nep-cse and nep-hrm
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Published in Proceedings of the Proceedings of the 34th International Academic Conference, Florence, Oct 2017, pages 37-55

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Persistent link: https://EconPapers.repec.org/RePEc:sek:iacpro:5908284

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