A Classification Scheme for Characterizing Service Networks

Jörn Altmann, Martina Meschke () and Ashraf Bany ()
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Martina Meschke: Fakultat fur Wirtschaftswissenschaft, FernUniversitaet Hagen
Ashraf Bany: Management Information Systems Department, University of Hail

No 201286, TEMEP Discussion Papers from Seoul National University; Technology Management, Economics, and Policy Program (TEMEP)

Abstract: This paper introduces an extended definition of service networks. The service network definition, which can be used for classifying service networks, comprises two parts: the service network declaration and the service network specification. The service network specification consists of the specification of the network characteristics, the node characteristics, and the link characteristics. Each of these three characteristics comprises a set of criteria. One fraction of the criteria has been identified through literature research on services, networked organizations, and service network concepts. The remaining fraction of criteria is the result of a case study analysis. The service network case study has been taken from the information technology sector (i.e., the network of Cloud computing services). The analysis of the case study identified characteristics that are important for describing IT service networks but cannot be captured with the existing definitions of service networks.

Keywords: Classification scheme; service science; Cloud computing; service network; social network; service network evaluation. (search for similar items in EconPapers)
JEL-codes: D02 D85 L14 L23 L24 L86 (search for similar items in EconPapers)
Pages: 20 pages
Date: 2012-01, Revised 2012-01
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

Published in Proceedings of Multikonferenz Wirtschaftsinformatik, MKWI 2012.

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http://temep-repec.my-groups.de/DP-86.pdf First version, 2012 (application/pdf)

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Persistent link: https://EconPapers.repec.org/RePEc:snv:dp2009:201286

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