Framework proposal to support the suppliers’ selection of Humanitarian assistance items: a Flood Case Study in Brazil

Fabiana Santos Lima (), Ricardo Villarroel Dávalos (), Lucila M. S. Campos () and Andréa Cristina Trierweiller ()
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Fabiana Santos Lima: Federal University of Santa Catarina (UFSC)
Ricardo Villarroel Dávalos: Federal University of Santa Catarina (UFSC)
Lucila M. S. Campos: Federal University of Santa Catarina (UFSC)
Andréa Cristina Trierweiller: Federal University of Santa Catarina (UFSC)

Annals of Operations Research, 2022, vol. 315, issue 1, No 13, 317-340

Abstract: Abstract Humanitarian Logistics (HL) is comprised of processes and involved systems in the mobilization of people, resources, and knowledge to help affected communities when they are faced with natural disasters. In this study, the Reference Task Model (RTM) provides an overview of these processes and supports Business Process Management (BPM). This article aims to evaluate from a proposed framework the selection of suppliers to guarantee indispensable material resources in the fastest way. We apply a BPM procedure to support the supplier selection process following a flood disaster. We describe each of the stages that make up the proposal of the BPM life cycle applied to the HL. We employ some tools as Balanced Scorecard (BSC) to achieve consensus on objectives, indicators, targets, and actions to be defined for a disaster situation. For balancing the allocation of supplies, the network flow problem is adapted for the quantitative model. That model contains the variables of time, demand, and capacity, and includes the set of adequate suppliers. For the application, we describe a flood disaster case study from a state located in southern Brazil. The main results of the application of the proposed framework are obtained from an optimized holistic view; they represent the selection of suppliers of humanitarian items and consider delivery times, resources, and deprivation costs. One contribution of the proposed framework is the ease of its implementation from process-based technologies and its emphasis on being strategy focused. Further, it concentrates experiences and good practices from humanitarian organizations.

Keywords: Humanitarian Logistics; Business process management; Network flow; Balanced scorecard (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1007/s10479-022-04617-3

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