Addressing critical success factors for improving concurrent emergency management: lessons learned from the COVID-19 pandemic

Aliza Sharmin (), Md. Adib Rahman (), Sayem Ahmed () and Syed Mithun Ali ()
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Aliza Sharmin: Ahsanullah University of Science and Technology
Md. Adib Rahman: Ahsanullah University of Science and Technology
Sayem Ahmed: Ahsanullah University of Science and Technology
Syed Mithun Ali: Bangladesh University of Engineering and Technology

Annals of Operations Research, 2024, vol. 335, issue 3, No 14, 1267-1301

Abstract: Abstract The world is witnessing a difficult time trying to circumscribe the spread of COVID-19 pandemic. The situation has become even more challenging as several natural disasters and emergencies coincided with this pandemic and created a situation of concurrent emergency. Effectively managing concurrent emergencies are extremely challenging. Only by utilizing and applying the knowledge gathered while combating a real-life concurrent emergency, one can further be prepared to face such emergencies. Hence, this study intends to identify the critical success factors (CSFs) having a major role in effective management of concurrent emergencies and evaluate the indispensable links among the factors. Twelve CSFs are identified from Pareto analysis, for which feedback from 46 experts involved in the management of emergencies is utilized. In addition, the revised rough-decision making trial and evaluation laboratory (rough-DEMATEL) approach is suggested to analyze the indispensable links among the CSFs and further, these factors are ranked based on the average vector length. The recent case of concurrent emergency in Bangladesh- floods amid a pandemic is considered to establish the applicability of this method. The findings of this research reveal that to handle concurrent emergencies ‘Incremental improvement of proactive measures’, ‘Resilient supply chain and logistics network’, and ‘Government leadership and military cooperation’ are the most critical factors to concurrent emergency management (CEM). These CSFs play a major role in ensuring the effectiveness of CEM. Thus, this study can be a building block in developing an effective CEM plan for the policymakers, managers, and practitioners.

Keywords: Concurrent emergency management; Critical success factors; COVID-19; Disaster risk; Floods; Revised rough DEMATEL (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s10479-021-04447-9

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