Opportunities and Challenges for Process Mining in Organizations: Results of a Delphi Study

Niels Martin (), Dominik A. Fischer (), Georgi D. Kerpedzhiev (), Kanika Goel (), Sander J. J. Leemans (), Maximilian Röglinger (), Wil M. P. van der Aalst (), Marlon Dumas (), Marcello La Rosa () and Moe T. Wynn ()
Additional contact information
Niels Martin: Hasselt University
Dominik A. Fischer: University of Bayreuth
Georgi D. Kerpedzhiev: University of Augsburg
Kanika Goel: Queensland University of Technology
Sander J. J. Leemans: Queensland University of Technology
Maximilian Röglinger: University of Bayreuth
Wil M. P. van der Aalst: RWTH Aachen University
Marlon Dumas: University of Tartu
Marcello La Rosa: University of Melbourne
Moe T. Wynn: Queensland University of Technology

Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, 2021, vol. 63, issue 5, No 3, 527 pages

Abstract: Abstract Process mining is an active research domain and has been applied to understand and improve business processes. While significant research has been conducted on the development and improvement of algorithms, evidence on the application of process mining in organizations has been far more limited. In particular, there is limited understanding of the opportunities and challenges of using process mining in organizations. Such an understanding has the potential to guide research by highlighting barriers for process mining adoption and, thus, can contribute to successful process mining initiatives in practice. In this respect, the paper provides a holistic view of opportunities and challenges for process mining in organizations identified in a Delphi study with 40 international experts from academia and industry. Besides proposing a set of 30 opportunities and 32 challenges, the paper conveys insights into the comparative relevance of individual items, as well as differences in the perceived relevance between academics and practitioners. Therefore, the study contributes to the future development of process mining, both as a research field and regarding its application in organizations.

Keywords: Process mining; Opportunities; Challenges; Barriers; Delphi study; Process mining adoption; Process mining use; Business process management (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (2)

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DOI: 10.1007/s12599-021-00720-0

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