The role of dimensions of perceived risk in adoption of corporate internet banking by customers in Iran

Hamid Reza Khedmatgozar () and Arezoo Shahnazi ()
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Hamid Reza Khedmatgozar: Iranian Research Institute for Information Science and Technology (IRANDOC)
Arezoo Shahnazi: University of Science and Culture

Electronic Commerce Research, 2018, vol. 18, issue 2, No 11, 389-412

Abstract: Abstract During the recent years, one of the issues considered by the banks in the field of internet banking is the adoption of corporate internet banking (CIB) by corporate clients. The present article tried to examine the factors affecting adoption of CIB by corporate clients based on the perceived risk theory. The research hypotheses were tested using confirmatory factor analysis and the results showed that there was a significant relationship between all the risks and intent to adopt CIB by the corporate clients of the banks. The major factors decreasing the intent to adopt internet banking include performance, privacy, security, financial, time, and social risks respectively. Based on the findings of the present study and similar studies, a comparison was made between the importance of the dimensions of perceived risk in personal and CIB and suggestions were made for decreasing the effects of these significant risks for the corporate clients to adopt CIB.

Keywords: Corporate internet banking; Adoption of technology; Corporate clients; Perceived risk theory (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (14)

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DOI: 10.1007/s10660-017-9253-z

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