Mobile payment adoption in the time of the COVID-19 pandemic

Anas Ali Al-Qudah (), Manaf Al-Okaily, Gssan Alqudah and Anas Ghazlat
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Anas Ali Al-Qudah: Liwa College of Technology
Manaf Al-Okaily: Jadara University
Gssan Alqudah: Al Balqa Applied University
Anas Ghazlat: Arab Open University

Electronic Commerce Research, 2024, vol. 24, issue 1, No 15, 427-451

Abstract: Abstract Current situation in COVID-19 pandemic as well as the significant digital transformation, where the whole world is being forced to participate, are lead for a wide acceptance to use the mobile payments. The main objective for the current study is to focus on analysing the primary variable “intention to use” through the Apple Wallet mobile payment system “apple wallet app” in United Arab Emirates (UAE), in addition to defining a context and evaluating the various antecedents of its use. The main variables that addressed by the current study are ability to use (skilfulness), perceived usefulness, convenience of the system, perceived risk and the primary variable that mentioned before was intention to use. To conduct the study, we invited 422 respondents to an online survey, and we have used a structural equation modelling analysis. The results indicate that mobile user skilfulness is the variable that most influences the intention to use the proposed payment system, followed by perceived usefulness and convenience of the system, while the perceived risk has a weak negative relationship with intention to use mobile payment via apple wallet app in the light of high Cybersecurity Index in the UAE.

Keywords: Mobile payment; Apple wallet app; Information society; International Telecommunication Union; Digital transformation; COVID-19 pandemic; E42; J33; L86 (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s10660-022-09577-1

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