Beyond Learning Outcomes: Impact of Organizational Flexibility on Strategic Performance Measures of Commercial E-Learning Providers

Srikanta Acharya ()
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Srikanta Acharya: JSSATE-STEP

Global Journal of Flexible Systems Management, 2019, vol. 20, issue 1, No 2, 41 pages

Abstract: Abstract The success of e-learning courses is normally measured in terms of the learning outcomes delivered, but when it comes to the success of the organizations that are in the business of delivering commercial e-learning courses, delivering learning outcomes only does not suffice. Commercial e-learning providers, to remain successful, have to meet the main expectations of the learners hidden behind the successful completion of the e-learning courses. The main expectation for a learner could mean obtaining a skill certification leading to a better paying job or a successful attempt at securing a place in a reputed university which uses tough entrance examinations in the admission process. This study based on an ‘Action Research’ conducted on two commercial e-learning providers belonging to the non-formal education domain in India and conducted over a period of 3 years concludes that organizational flexibility plays a very important role on the strategic performance indicators of commercial e-learning providers.

Keywords: Continuity and change; E-learning; Organizational flexibility; Responsiveness; Stakeholder expectations; Strategic performance management (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (12)

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DOI: 10.1007/s40171-018-0199-3

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