Trust and Group Efficiency in Multinational Virtual Team Collaboration: A Longitudinal Study

Xusen Cheng (), Ying Bao (), Xiaodan Yu () and Yuanyanhang Shen ()
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Xusen Cheng: Renmin University of China
Ying Bao: University of International Business and Economics
Xiaodan Yu: University of International Business and Economics
Yuanyanhang Shen: University of International Business and Economics

Group Decision and Negotiation, 2021, vol. 30, issue 3, No 3, 529-551

Abstract: Abstract Trust plays a central role in team collaboration, especially in multinational virtual teams. However, our understanding of how different types of trust interact to influence group work efficiency in this context is still limited. This study investigates the development of two types of trust and group efficiency over time in the multinational virtual team context. Three analysis phases were conducted in this research: phase 1 included a qualitative analysis of an online interview with 120 respondents in multinational virtual team collaborations over 5 weeks, phase 2 comprised a general analysis of the trust and group efficiency development with the same respondents, and phase 3 included a quantitative analysis of the interaction effects of trust on group efficiency. The results provide insights into the antecedents of group efficiency and reveal the trend of trust and group efficiency development over time. The authors also investigate trust and group efficiency from the deconstructed and decomposed perspectives. This study contributes to current research by providing evidence on the development of trust and group efficiency and by investigating the interaction effects of trust in the multinational virtual team collaboration context.

Keywords: Trust development; Openness; Reliability; Group awareness; Group efficiency; Multinational virtual team collaboration (search for similar items in EconPapers)
Date: 2021
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DOI: 10.1007/s10726-020-09722-x

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