Moving Crisis to Opportunities: A Corporate Perspective on the Impact of Compassionate Empathic Behaviour on the Well-Being of Employees

Reeta Raina ()
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Reeta Raina: FORE School of Management

International Journal of Global Business and Competitiveness, 2022, vol. 17, issue 2, No 10, 239-255

Abstract: Abstract The recent raging pandemic has disrupted the world economy in a humongous way causing socio-psychological stressors affecting the mental well-being of employees. The fear of losing jobs due to economic shutdowns, or facing challenges of digitisation of the workplace, or fear of contaminating illness generated a feeling of despair and panic to more serious paranoia behaviour amongst the employees. The present study aims at investigating how did the leadership use prosocial empathic skills during this pandemic to manage the mental well-being of their respective employees, so that they are motivated and engaged for meaningful performance. The major themes that emerged from the structured interviews of the apex leadership were (1) compassionate empathic behaviour impacts the employee motivation and performance; (2) open, honest and timely vertical communication promotes trust and bonding; (3) support for employee autonomy impacts their well-being; (4) encouraging competence and self-efficacy in employees; (5) promoting positive and healthy relationships by displaying compassionate empathy positively impacts mental health and thereby employee performance during crisis. Right from providing unified Communication platform, to displaying empathic leadership, the apex leadership unanimously believes that people are their best assets and if managed well in the crisis can help them stem the storm successfully.

Keywords: Open and honest vertical communication; Empathy; Pro-social skills; Autonomy; Relatedness; Well-being; Post-pandemic revival (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1007/s42943-021-00040-w

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