Value Co-Creation as a Dialectical Process: Study in Bangladesh and Indian Province of West Bengal

Mizan Rahman, Sunny Bose, Mujahid Mohiuddin Babu, Bidit Lal Dey (), Sanjit Kumar Roy and Ben Binsardi
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Mizan Rahman: University of Lincoln
Sunny Bose: IBS, ICFAI Foundation for Higher Education
Mujahid Mohiuddin Babu: Coventry University
Bidit Lal Dey: Brunel University London
Sanjit Kumar Roy: The University of Western Australia (M263)
Ben Binsardi: Glyndwr University

Information Systems Frontiers, 2019, vol. 21, issue 3, No 3, 527-545

Abstract: Abstract The process by which technological innovation is adopted and diffused within an industry persists as a key research interest in the existing literature. Furthermore, the innovation and diffusion of ICT (information and communications technology) in general and smartphones in particular are viewed as a useful resource to support and foster socio-economic wellbeing in developing countries. As such, sustainable design and development of smartphone industry in developing world and their contribution to socio-economic wellbeing has drawn significant research attention. In the current study, we explore and analyse various factors and their inter-relationships that initiate, support and disseminate technological innovation within the smartphone industry in Bangladesh and Indian province of West Bengal who share linguistic, historical and cultural ties. Drawing on the concept of co-creation of value we develop a dialectical perspective toward multi-stakeholder involvement in smartphone industry’s creation of value. Through in-depth interviews with senior government and private sector employees, industry experts, researchers, and small and medium enterprise owners, we conclude that the development of ancillary industries, contextually appropriate apps and innovation by small enterprises and inter-industry collaborations contribute to current and future innovation and sustainable development of smartphone industry.

Keywords: Dialectic co-creation; Smartphones; ICT for development; Smart technology (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (9)

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DOI: 10.1007/s10796-019-09902-4

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