The Role of Mobile Payment Technology in Sustainable and Human-Centric Development: Evidence from the Post-Demonetization Period in India

Abhipsa Pal (), Rahul De’ () and Tejaswini Herath ()
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Abhipsa Pal: Indian Institute of Management Bangalore
Rahul De’: Indian Institute of Management Bangalore
Tejaswini Herath: Brock University

Information Systems Frontiers, 2020, vol. 22, issue 3, No 6, 607-631

Abstract: Abstract Mobile payment technology has aided in socio-economic development through financial inclusion and protective security during crises. However, there is a gap in understanding whether this technology has the potential for sustainable development that encompasses individual emancipation and environmental growth beyond social and economic change. To evaluate mobile payments role in sustainable human-centric development, we develop a framework based on the theories by two influential development economists—Schumacher and Sen (Schumacher 2011; Sen 2001). The framework includes features like the low-cost technology, easy implementation and operability, usefulness to local people, and scope for creative appropriation. We conducted an in-depth field study through interviews with merchants and consumers to evaluate the framework. We triangulate our findings with publicly available secondary survey data. Our findings indicate that along with the features like low-cost, easy installation and operability, users reported that the mobile payment technology, unlike cash transactions, can also afford creative uses such as reflection on past expenses. The paper contributes to the field of ICT4D with the framework that can be used by future studies. The investigation reveals developmental implications towards the need for greater inclusion of local small-scale vendors.

Keywords: Mobile payments; Sustainable development; Schumacher; Sen’s freedoms; ICT4D; Demonetization; Human empowerment (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (12)

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DOI: 10.1007/s10796-020-09982-7

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