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Continuance Intention of Mobile Payment: TTF Model with Trust in an African Context

Frank Bivar Franque (ffranque@ucm.ac.mz), Tiago Oliveira (toliveira@novaims.unl.pt) and Carlos Tam (carlosvai@novaims.unl.pt)
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Frank Bivar Franque: Universidade Católica de Moçambique
Tiago Oliveira: NOVA Information Management School (NOVA IMS), Universidade Nova de Lisboa
Carlos Tam: NOVA Information Management School (NOVA IMS), Universidade Nova de Lisboa

Information Systems Frontiers, 2023, vol. 25, issue 2, No 17, 775-793

Abstract: Abstract The use of mobile payment (m-payment) is growing exponentially in developing countries. A small number of investigations have been undertaken on what makes people continue to use m-payment in an African context. We combine the task technology fit (TTF) model, expectation-confirmation model (ECM), and trust dimension to explain the influence of continuance use of m-payment. We collected 384 valid questionnaire responses from Mozambique. The results show that the relevant constructs to explain continuance intention are use, individual performance, overall trust, and the moderation role of satisfaction.

Keywords: Mobile payment; Continuance intention; Task technology fit model; Expectation-confirmation model; Trust; African context (search for similar items in EconPapers)
Date: 2023
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Citations: View citations in EconPapers (2)

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DOI: 10.1007/s10796-022-10263-8

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