An Investigation of the Factors that Influence Job Performance During Extreme Events: The Role of Information Security Policies

Victoria Kisekka () and Sanjay Goel ()
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Victoria Kisekka: University at Albany, State University of New York
Sanjay Goel: University at Albany, State University of New York

Information Systems Frontiers, 2023, vol. 25, issue 4, No 9, 1439-1458

Abstract: Abstract Diligent compliance with Information security Policies (ISP) can effectively deter threats but can also adversely impact organizational productivity, impeding organizational task completion during extreme events. This paper examines employees’ job performance during extreme events. We use the conservation of resources (COR) theory to examine how psychological resources (individual resilience, job meaningfulness, self-efficacy) and organizational resources (incident command leadership, information availability, and perceived effectiveness of security and privacy controls) influence ISP compliance decisions and job performance during extreme events. The results show that a one-size-fits-all approach to ISP is not ideal during extreme events; ISP can distract employees from critical job tasks. We also observed that under certain conditions, psychological resources, such as individual resilience, are reserved for job performance, while others, such as self-efficacy, are reserved for ISP compliance. A post hoc analysis of data from respondents who experienced strain during a real extreme event while at work was conducted. Our discussion provides recommendations on how security and privacy policies can be designed to reflect disaster conditions by relaxing some policy provisions.

Keywords: Job performance; Security policy compliance; Extreme events; Security behavior (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1007/s10796-022-10281-6

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