The perceived success of ERP systems for decision support

Clyde Holsapple (), Mark Sena () and William Wagner ()
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Clyde Holsapple: University of Kentucky
Mark Sena: Xavier University
William Wagner: Villanova University

Information Technology and Management, 2019, vol. 20, issue 1, No 1, 7 pages

Abstract: Abstract The management and implementation of enterprise resource planning (ERP) systems has tended to concentrate on their transactional and record-keeping aspects, rather than on their decision-support capabilities. As ERP systems have evolved, they have become increasingly important as a way of leveraging transaction data for building decision support and analytics applications. This paper explores connections between ERP systems and decision support based on the perceptions of 53 ERP system adopters. The notion of the “perceived success” of enterprise systems for the decision support function is broken down further into four dimensions: decision support for individuals, for decision participants working jointly, for inter-related decisions, and for decisions involving multiple organizations. This study offers new insights into the important relationship between the perceived success of the ERP system and its role as a foundation for more advanced decision support applications.

Keywords: ERP systems; Decision support; Perceived success (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (2)

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DOI: 10.1007/s10799-017-0285-9

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