Digital well-being in the tourism domain: mapping new roles and responsibilities

Uglješa Stankov () and Ulrike Gretzel ()
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Uglješa Stankov: University of Novi Sad
Ulrike Gretzel: University of Southern California

Information Technology & Tourism, 2021, vol. 23, issue 1, No 2, 5-17

Abstract: Abstract Digital well-being has become a popular theme within a public discourse that increasingly attracts consumers, businesses, government institutions and technology providers who all face challenges in their technology-driven existence. However, there have been no attempts to create a comprehensive framework for a general understanding of digital well-being and the new roles and responsibilities that emerge from it in the tourism domain. Thus, this paper looks at understanding digital well-being in general and its concomitant applications in the tourism domain. After mapping characteristic digital well-being approaches and examples, we foresee the need for establishing a digital well-being continuum between everyday life and tourism that rests on three new sets of roles and responsibilities for the tourism domain, grouped around the need for adopting digital well-being philosophy in tourism, setting up new policies, and designing novel services and experiences.

Keywords: Digital well-being; Market transformation; Tourism policy; Service innovation; Technostress; Responsible technology use (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (5)

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DOI: 10.1007/s40558-021-00197-3

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