Metaverse in the tourism sector for talent management: a technology in practice lens

Debolina Dutta (), Yuvaraj Srivastava and Eshmeeta Singh ()
Additional contact information
Debolina Dutta: Indian Institute of Management Bangalore
Yuvaraj Srivastava: MakeMyTrip-GoIbibo
Eshmeeta Singh: National Institute of Technology

Information Technology & Tourism, 2023, vol. 25, issue 3, No 4, 365 pages

Abstract: Abstract In an era of talent shortages in the hospitality and tourism sector, the increasing use of technology adoption, including the metaverse, is critical for providing organizations with a competitive advantage. While metaverse adoption is becoming increasingly important for enabling customer experience in tourism, there is a surprising dearth of research on applications in the learning and development of the workforce engaged in this sector. The paper examines how hospitality and tourism HRM practices leveraging the metaverse can meaningfully increase learning engagement with the distributed workforce. Using a qualitative case study research design, we draw on practice theory and attempt to address the changing structures, practices, norms, and interpretive schemes while using the metaverse for learning and development within organizations. The study finds that the metaverse serves as augmenting technology or assistive technology, and its use with partial or wholly immersive environments enables asynchronous and synchronous learning. The implications of the study are discussed.

Keywords: Metaverse; Learning & development; Practice theory; Human–machine agency (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://link.springer.com/10.1007/s40558-023-00258-9 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:infott:v:25:y:2023:i:3:d:10.1007_s40558-023-00258-9

Ordering information: This journal article can be ordered from
http://www.springer. ... ystems/journal/40558

DOI: 10.1007/s40558-023-00258-9

Access Statistics for this article

Information Technology & Tourism is currently edited by Zheng Xiang

More articles in Information Technology & Tourism from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().