Multi-grounded action research

Göran Goldkuhl (), Stefan Cronholm () and Mikael Lind ()
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Göran Goldkuhl: Linköping University
Stefan Cronholm: University of Borås
Mikael Lind: Research Institutes of Sweden (RISE)

Information Systems and e-Business Management, 2020, vol. 18, issue 2, No 1, 156 pages

Abstract: Abstract The research approach of multi-grounded action research (MGAR) is presented and analyzed. This is based on a review of issues and concerns in information systems action research. MGAR builds on the epistemological principles of multi-grounding. This combines empirical, theoretical and internal grounding. The multi-grounded approach builds on elements from grounded theory; i.e. building theory inductively from data through coding procedures, but it also comprises an abductive use of extant theory. MGAR is described through six knowledge contributions: (1) the MGAR process model, (2) the MGAR knowledge model, (3) the MGAR theory model, (4) the principle of the multi-grounded change outcome, (5) the principle of the multi-grounded theory outcome and (6) the principle of mutuality of purposes. MGAR has been applied in an IT service management (ITSM) case, which serves an illustration and a validation of MGAR. In this MGAR case, the improvement of ITSM has been conducted and studied through a multi-organizational setting. In the case, there was a special focus on the service quality of IT services and the relations between service providers and customers.

Keywords: Action research; Information systems; Qualitative research; Multi-grounding; Grounded theory; Empirical grounding; Theoretical grounding; Internal grounding; Situational inquiry; IT service management (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (1)

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DOI: 10.1007/s10257-020-00469-1

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