The impact of blockchain on business models in banking

Viktoria Rajnak () and Thomas Puschmann ()
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Viktoria Rajnak: University of St. Gallen
Thomas Puschmann: University of Zurich

Information Systems and e-Business Management, 2021, vol. 19, issue 3, No 4, 809-861

Abstract: Abstract Blockchain technology is predicted to reshape existing business models of the financial services industry. But although blockchain is often seen as a strategic technology, research focusing on its impact on business models is still rare. This research derives a hypotheses model that connects IT innovations with the three generic value disciplines of banks “operational excellence”, “customer intimacy” and “product leadership” as well as the four generic elements of business models “what”, “who”, “how” and “value”. A business model acts as a mediator for IT innovation. To test the hypothesis model data provided from an international survey of 104 financial services institutions and start-up companies was applied. The results support the hypothesis that all three value disciplines might be impacted by blockchain technology in the future. The regression analysis reveals that especially banks’ operations could be significantly changed. With these results, this research contributes to the emerging literature on blockchain and business models and the strategic use of IT.

Keywords: Blockchain; Banking; Business models (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (6)

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DOI: 10.1007/s10257-020-00468-2

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