Knowledge spillovers in business intelligence organisations: a strategic entrepreneurship perspective

Silveli Cristo-Andrade (), João J. Ferreira (), Arilda Teixeira () and William C. McDowell ()
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Silveli Cristo-Andrade: University of Beira Interior
João J. Ferreira: University of Beira Interior & NECE – Research Centre in Business Sciences
Arilda Teixeira: Fucape Business School
William C. McDowell: Texas State University

International Entrepreneurship and Management Journal, 2024, vol. 20, issue 2, No 9, 733-759

Abstract: Abstract This study focuses on understanding the features that identify and characterise knowledge spillovers in Business Intelligence (BI) organisations from a strategic entrepreneurial perspective. Thus, we carried out exploratory qualitative research through recourse to case studies involving twenty professionals holding leadership roles in BI organisations. The results enable the identification of six dimensions that characterise knowledge spillovers in an organisational environment: Organisational dynamics, Internal flows, Maintenance and responsibility, Learning and training, Teams, and Critical points. This study sought to counter the gaps in understanding how knowledge flows within organisations and thereby provide a more detailed vision of interactions within BI organisational environments. We conclude that professionals are concerned over internal processes capable of maintaining, fostering and sharing the knowledge captured by the organisation and the importance of specific channels for such processes. In addition, preparing and training teams represent engaging professionals and promoting and disseminating the knowledge captured.

Keywords: Knowledge spillovers; Strategic Entrepreneurship; Knowledge; Knowledge flows; Organisational Dynamics (search for similar items in EconPapers)
JEL-codes: M10 O33 (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s11365-023-00896-9

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