Transportation security officer motivation: antecedents and consequences (a theoretical model)

Teresa Z. Taylor (), Emily A. Austin, Katie Harrup, Cameron Lennon and Vivian Williams
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Teresa Z. Taylor: 701 San Jose Way
Emily A. Austin: 701 San Jose Way
Katie Harrup: 701 San Jose Way
Cameron Lennon: 701 San Jose Way
Vivian Williams: 701 San Jose Way

Journal of Transportation Security, 2020, vol. 13, issue 1, No 4, 53-70

Abstract: Abstract The Transportation Security Administration (TSA) faces daunting challenges in the form of employee retention and attrition, as well as the mandate to successfully and effectively integrate new technologies and constant changes to screening protocols. What motivates a TSO to perform effectively and consistently as a dedicated long term employee? The aim of this study was to explore those motivating factors and the relations among the individual values and preferred working conditions of TSOs, factors associated with high-performing (HP) workplaces and two performance indices. Results showed that individual values and preferred working conditions predicted perceptions of quality within HP workplace factors which predicted annual performance ratings; and showed that perceptions of the importance of HP workplace factors predicted covert testing scores. Results further showed that individual values that predicted HP quality factors reflected the annual performance ratings that distinguished higher from lower performers. Implications for supervisors and managers are discussed.

Keywords: Employee motivation; Intrinsic motivation; Extrinsic motivation; Individual values; Job performance (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (1)

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DOI: 10.1007/s12198-020-00210-6

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