Analysing cross-border logistics operations for performance improvement: development and validation of a reference model

Namal Bandaranayake (), Senevi Kiridena, Asela K. Kulatunga and Hoa Dam
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Namal Bandaranayake: University of Wollongong
Senevi Kiridena: University of Wollongong
Asela K. Kulatunga: University of Exeter
Hoa Dam: University of Wollongong

Operations Management Research, 2024, vol. 17, issue 4, No 15, 1552 pages

Abstract: Abstract The critical role played by cross-border logistics (CBL) systems in sustaining fast, efficient and responsive global supply chains is widely recognised. However, scholarly research focusing on CBL systems is limited, which means that theoretical frameworks and methodological approaches available for analysing and improving CBL operations are underdeveloped. As such, coordination among diverse stakeholders, meeting regulatory requirements, adapting to a rapidly evolving technological environment, and limited capacity for investing in high-value assets, all remain ongoing challenges hindering the smooth and swift flow of cargo across borders. With a view to addressing these challenges and research gaps, this paper develops a reference model for analysing and improving CBL-specific processes. Seven underlying process dimensions have been identified following a rigorous methodological approach for the modelling, analysis and improvement of CBL operations. The efficacy of the reference model is demonstrated using two purposive case applications. The reference model also helps identify potential technological interventions to improve operations and benchmark CBL systems, operations and processes.

Keywords: Process analysis and improvement; Operations improvement; Cross-border logistics; Maritime logistics; Port operations (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s12063-024-00519-8

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