Heterogeneous two-server queueing system with reverse balking and reneging

Amina Angelika Bouchentouf () and Aicha Messabihi
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Amina Angelika Bouchentouf: Djillali Liabes University of Sidi Bel Abbes
Aicha Messabihi: University Center of Ain Temouchent

OPSEARCH, 2018, vol. 55, issue 2, No 2, 267 pages

Abstract: Abstract This paper presents an analysis of heterogeneous two-server queueing system with feedback, reverse balking, reneging and retention of reneged customers. The steady-state solution of the model is obtained and different measures of effectiveness are derived. Economic analysis of the model is performed studying the impact of balking probability and retention probability on the total expected profit of the system.

Keywords: Queueing systems; Heterogeneity; Markovian model; Reneging; Bernoulli feedback; Reverse balking; 60K25; 68M20; 90B22 (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (6)

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DOI: 10.1007/s12597-017-0319-4

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