Exploring Systemic Problems in IS Adoption Using Critical Systems Heuristics

Syed Arshad Raza (), Atiq W. Siddiqui () and Craig Standing ()
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Syed Arshad Raza: Imam Abdulrahman Bin Faisal University
Atiq W. Siddiqui: Imam Abdulrahman Bin Faisal University
Craig Standing: Edith Cowan University

Systemic Practice and Action Research, 2019, vol. 32, issue 2, No 1, 125-153

Abstract: Abstract Most of the traditional technology acceptance models revolve around information systems (IS)/information technology (IT) adoption at individual user level. Organizations are complex social systems in which stakeholders interact and play different roles in IS/IT adoption and use. This study provides an organizational perspective through multiple stakeholder viewpoints to explore ‘systemic problems’ in IS adoption. This paper contributes to IS literature by applying boundary critique mechanism of Critical Systems Heuristics (CSH) through an interpretive study of a web portal implementation project in a West Australian University. This perspective considers systemic problems as a ‘system of conflicts’ comprising key factors and organization-wide stakeholder interactions. Moreover, it adds to CSH theory as to how systemic problems are identified by using boundary judgments and evaluated using a hermeneutic approach.

Keywords: Information systems/information technology adoption; Boundary critique; Critical systems heuristics; Systemic problems; Systems thinking (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (4)

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DOI: 10.1007/s11213-018-9467-6

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