Workplace Friendship, Helping Behavior, and Turnover Intention: The Meditating Effect of Affective Commitment

Hsu Yu-Ping, Peng Chun-Yang, Chou Ming-Tao, Yeh Chun-Tsen and Zhang Qiong-yuan

Advances in Management and Applied Economics, 2020, vol. 10, issue 5, 4

Abstract: The present study drew from the social identity theory to explore the workplace friendship and adopted the social support theory to examine the effects of workplace friendship on affective commitment, helping behavior, as well as turnover intention. Research subjects of this study were civil affairs workers in Tainan and Chiayi County, Taiwan. Random sampling was used to collect anonymous questionnaires. The results of structural equation modeling (SEM) demonstrated that workplace friendship had positive influences on affective commitment and helping behavior and a negative influence on turnover intention. Prior research offered little empirical evidence of affective commitment as a mediating mechanism linking the workplace friendship–helping behavior and workplace friendship–turnover intention relationships. The present study found that effective commitment played an important mediating role. Implications for practice were discussed, and directions for future research were provided. Â

Keywords: Workplace friendship; Affective commitment; Helping behavior; Turnover intention. (search for similar items in EconPapers)
Date: 2020
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