Using Advanced Technologies to Manage Airport Taxicab Operations

Camille Kamga, Alison Conway, Abhishek Singhal and Anil Yazici

Journal of Urban Technology, 2012, vol. 19, issue 4, 23-43

Abstract: Airports play a strategic role in economic development of cities and provide connectivity between business and commercial centers. Taxicab operations play a crucial role in determining the overall efficiency of an airport's ground transportation system. However, airport-specific regulations pose challenges for managing taxicab operations effectively. The adoption of emerging technologies for managing taxicabs at airports offers faster, more efficient, and more cost-effective solutions to meet airport regulatory and operational requirements. In this case study, the operation of a central computerized taxicab dispatch system employed at John. F. Kennedy (JFK) International Airport in New York City is evaluated to identify observed limitations and associated avenues for improvement. Based on a review of state-of-practice taxicab dispatch systems deployed in airports worldwide, this research illustrates how modern technologies and procedural changes can be applied to optimize the taxicab operations at JFK and similar airports.

Date: 2012
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DOI: 10.1080/10630732.2012.717461

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