A comparative study of factors affecting the external stakeholder management process

Stefan Olander and Anne Landin

Construction Management and Economics, 2008, vol. 26, issue 6, 553-561

Abstract: There is a natural tendency for stakeholder groups to try to influence the implementation of construction projects in line with their individual concerns and needs. This presents a challenge for construction project managers in analysing and managing these various concerns and needs in a stakeholder management process falling within the limits of the project. The aim of the research presented here was to show the factors affecting the stakeholder management process positively or negatively from the perspective of project implementation. A comparative study of two railway projects in Sweden was undertaken to analyse these factors. The study showed that the outcome of the stakeholder management process depended mainly upon how well the project managers presented the benefits and negative consequences brought on by the construction project. Techniques and tools exist for this purpose, but must be appropriate, and these are discussed in the context of the two projects. The challenge for project managers is to implement the project in such a way that the effects of negative impacts are minimized and, if possible, the benefits for all stakeholders are maximized. Project managers must communicate and interact with stakeholders so that the perceived benefits and negative impacts are realistically defined.

Keywords: Customer relations; stakeholder; railways; Sweden (search for similar items in EconPapers)
Date: 2008
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Citations: View citations in EconPapers (14)

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DOI: 10.1080/01446190701821810

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